Job Description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

You will be Lyft’s voice on all social media channels, fielding questions and resolving issues from passengers and drivers in real-time. As an active representative of Lyft, you will strengthen our community by providing a helpful, effortless and trusted support experience.


Responsibilities:

  • Be Lyft’s voice on social media and other digital channels and exercise impeccable judgment as Lyft's representative 

  • Proactively solve issues and foster trust with our beloved passengers and drivers

  • Triage problems from our community and own issue resolution, escalating to designated team(s) when necessary

  • Create a personalized, positive and effortless experience for the Lyft community

  • Work cross-functionally with Product, Marketing and ...

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