Job Description

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The Managed Services Team includes the Service Desk Technicians, who provide technical support for all Atlassian Products. As the primary point of contact for all clients, they receive tickets from clients, identify issues, analyze them, and assign them to the Infrastructure & Application team. They are in responsible for addressing issues that Atlassian Products' end users come across. 

What you’ll do:

  • Configuration, maintenance, and administration of Atlassian products (Jira, Confluence, Bitbucket, Jira Service Desk) 
  • As part of the 24*7 support team, you will be working in different shifts to support customers. 
  • Maintain JIRA projects, advanced custom workflows, and permissions. 
  • Create comprehensive JIRA workflows, permission schemes, and notification schemes. 
  • Work with business users to evaluate JIRA and Confluence plug-ins, determine licensing needs, and perform testing, installation, and co...

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