Job Description

ob Requirement:

  • Excellent English communication skills.

  • Required with an experience in international voice profile (global clients) - Inbound/Outbound (technical support). Preferably US.

  • Experience with at least L1 Desktop troubleshooting. The role will require L1 ServiceDesk skills as the team only manages L1 troubleshooting for Desktop and third-party application support, the team resolves 60-65% of all issues.

  • 2.5 years of experience (preferable)

  • Experience working in 24X7 voice support function. 

  • Ready to work in shifts with non-weekend Weekly offs is a requirement for this role.

  • Experience working on ACD (Automatic call distributor) would be preferable.

  • Ticket management experience - Preferable with experience in ticketing tools like CASD, Remedy, SNOW etc. Incident management and information on Incident life cycle is a must.

  • L1 Experience wor...

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