Job Description
Primary Roles & Responsibilities:
Respond to calls, tickets and emails, and troubleshoot reported issues in a Service desk environment. Consult and collaborate with other IT departments to resolve issues quickly and efficiently, when needed. Escalate unresolved issues to the appropriate internal channel Diagnose and troubleshoot applications, operating systems and software issues, and technical issues, including login account and email account setup. Maintain ticket updates for all reported incidents. Troubleshooting of Antivirus issues such as virus outbreaks, virus definition issues etc. Provide timely communication on issue status and resolution. Proven ability to multi-task, effectively determine priorities and meet SLA’s. Adaptable and flexible in a fast-changing industry and work environment. Hands-on experience with Service desk and remote control softwares. Properly esca...
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