Associate Security Engineer

Ensign is hiring

Responsibilities:

• Manage ticketing system and ensure all the tickets are up to date with latest information/updates.

• Handles customers' calls/escalation, perform 2nd level troubleshooting and resolution.

• Conduct analysis (impact & risks) on change requests and perform configuration changes.

• Take ownership of the issue and work with Engineering/Principle towards resolution.

• Monitor, track and communicate status of support requests.

• Maintain products firmware, signature and patches up to date.

• Vendor/Principle coordination and management.

• Create & Maintain technical documentations.

• Report possible threats or software issues

• Install, program and commission devices, security equipment, and software

• Diagnose and troubleshoot hardware and software issues

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