Associate, Sales Support

Job Title:

Associate, Sales Support

Job Description

In this role, you will play a crucial role in ensuring accurate and up-to-date product information in the eCommerce platform and smooth communication between various teams and customers.

You will:

Catalogue Management:

• Collaborate with the Sales and Account Operations to gather product information and updates.

• Maintain the product catalogue, ensuring accurate and comprehensive details.

• Coordinate with different departments to ensure consistent and timely updates across eCommerce platform for enterprise customers.

• Follows up on end-of-life products, searches replacements and offers alternatives to Sales, and applies strategy pricing into the offering.

Customer Support:

• Act as a key point of contact for customers regarding product offerings, e-catalogue access, and capabilities.

• Respond promptly to custom...