Associate, Sales Support

Job Title:

Associate, Sales Support

Job Description

This Virtual Customer Support Specialist role is responsible for servicing the inbound que pertaining to SAP store listed products via:

• Live chat
• Incoming Tickets

In addition, the role is responsible for demonstration of required products to SAP potential customers via conference call.

Responsibility/Activity

• Escalate clients' requests and complaints to appropriate channels.
• Update clients about their requests and complaints status accordingly
• Gather client's feedback, identify problem trend and report to supervisor for discussion or
• Resolve and accurately log customer's post-sale requests with the highest level of professionalism.
• Services may include responding to general order status and delivery queries, expediting Escalating issues which are beyond the training level provided.
• Provide full support to end user...