Job Description

The Associate, Remote Network direct support and communication to channels, support the strategies and initiatives to further the adoption of digital channels among customers. Position works on-site based in Bayamón, PR.

MAJOR DUTIES & RESPONSIBILITIES:

  • Deliver proactive and dynamic customer service. Demonstrates a positive and helpful attitude toward customers (internal and external).
  • Refer customers to the digital channel options according to the customers’ needs.
  • Support the definition and development of digital channels adoption strategies for existing and new clients.
  • Visit physical channels to provide feedback and communicate defined strategies related to digital channels adoption.
  • Throughout direct observation of clients and customers’ conduct, apply gained insights/data to create pitch-perfect digital briefs and customer journeys.
  • Stay up to date on current and future Oriental’s digital channels capabilities to provide the...

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