Associate- Real Time Management

Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. 

Role and KEY RESPONSIBILITIES

·         Track staffing required vs committed vs delivered staffing.

·         Monitor contractual delivery attainment on a real time basis

·         Recognize and initiate escalation for all system difficulties, including switch and ACD systems, routing systems, and Tier One production impacting tool outages inclusive of client communication.

·         Manage call volume and labor resou...