Associate Quality Management (Monterrey)

Your Tasks - Paint the world green

• Assess, investigate, and process Salesforce Quality Cases from each different incoming data-stream of the company in real time
• Identify and verify legitimate issues as well as make and implement recommendations based on the information they receive from these inputs
• Coordinate with the entire Operations team, Business Development team, and the Emergency Manager in order to solve quality issues accurately and timely
• Manage and generate weekly/monthly reports based on established templates
• Implement creative problem‑solving ideas for new reports, metric tracking systems, and daily quality issue resolution
• Maintain compliance with administrative policies, safety rules, environmental policies, and government regulations at all times

Your Profile - Ready to hop on board

• At least two (2) years of professional experience in dispatch, call center, customer service, or...