Associate Quality Management (Monterrey)

Your Tasks - Paint the world greenAssess, investigate, and process Salesforce Quality Cases from each different incoming data-stream of the company in real timeIdentify and verify legitimate issues as well as make and implement recommendations based on the information they receive from these inputsCoordinate with the entire Operations team, Business Development team, and the Emergency Manager in order to solve quality issues accurately and timelyManage and generate weekly/monthly reports based on established templatesImplement creative problem‐solving ideas for new reports, metric tracking systems, and daily quality issue resolutionMaintain compliance with administrative policies, safety rules, environmental policies, and government regulations at all timesYour Profile - Ready to hop on boardAt least two (2) years of professional experience in dispatch, call center, customer service, or hospitalityFluency in English; fluency in Spanish, Cantonese, or Mandarin is a huge plusPrevious ...