ASSOCIATE, QA

Responsibilities

Responsible for conducting call quality audits and documentations check to verify compliance with Patient Solution operations procedures.

• QA
• Responsible in ensuring compliance with Quality Management System to meet quality standards, and support achievement of quality objectives.
• Ensure compliance with the Patient Care and program Standard Operating Procedure.
• Responsible for conducting call quality audit to the Patient Care Consultants
• Perform call quality calibration with the team supervisor and operations manager, trending call quality parameters.
• Responsible for Documentation audit by performing spot checks to evaluate source data comprehensiveness and accuracy
• Responsible in ensuring complete documentation to the system of the Patient Care Consultant by comparing it with the call recording summary
• Ensures compliance with Patient Care and Client Pharmacovigilance pro...