Job Description
- Customer assistance (Domestic Export): Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinates resolution with After-Sales Service and/or Spare Parts teams.
- Customer requests: Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
- Customer relations: Proactively informs customers about issue status based on inputs and clarifies any questions. Ensures a positive customer experience throughout the entire process. Handled order execution
- Experience in Order handling / Order management from Switchgears / disconnectors / instrument transformers. Must understand technical drawings
- Responsible for all the projects for the assigned region ...
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