Associate Project Manager - Knowledge Content Manager (Remote)

General information

Description & Requirements

The Associate Project Manager - Knowledge Content Management will serve as a Subject Matter Expert on the knowledge/content management services to deliver, operate and maintain knowledge management capabilities for the contact center. This role is for an upcoming Federal contract (pending award).

This position will develop and manage knowledge content used by agents. This role will make recommendations for processes and integration of tools that can improve automation, collaboration, orknowledge processes.This position will assistin determining which scripts (knowledge articles) need revisions and/or removal and ensure all resources provided to agents containthe correct information. This role also works with the c...