Job Description

ROLE PURPOSE


To provide timely and effective product support by resolving customer issues, configuring systems and devices, collaborating with cross-functional teams, and delivering a seamless customer support experience


CORE RESPONSIBILITIES


  • Owns Technical Support & Troubleshooting – Provide Level 1 support, troubleshoot issues, and configure products and devices.
  • Drives Ticket & Escalation Management – Manage ticket lifecycle, prioritize issues, and coordinate timely escalations.
  • Maintains Configuration & Product Excellence – Ensure accurate system configurations, documentation, and product knowledge.
  • Accountable for Customer Support & Cross-functional Collaboration – Deliver seamless customer support while partnering with internal teams for effective resolutions.


KEY RESPONSIBILITIES


  • Provide Level 1 technical support for h...

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