Job Description

ROLE PURPOSE


To provide timely and effective product support by resolving customer issues, configuring systems and devices, collaborating with cross-functional teams, and delivering a seamless customer support experience


.

CORE RESPONSIBILITIES


  • Owns Technical Support & Troubleshooting – Provide Level 1 support, troubleshoot issues, and configure products and devices.
  • Drives Ticket & Escalation Management – Manage ticket lifecycle, prioritize issues, and coordinate timely escalations.
  • Maintains Configuration & Product Excellence – Ensure accurate system configurations, documentation, and product knowledge.
  • Accountable for Customer Support & Cross-functional Collaboration – Deliver seamless customer support while partnering with internal teams for effective resolutions.


KEY RESPONSIBILITIES


...

Ready to Apply?

Take the next step in your AI career. Submit your application to VoiceStack today.

Submit Application