Job Description

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Associate Product Operations Specialist

  • Kuala Lumpur Federal Territory of Kuala Lumpur Malaysia

    • Associate Product Operations Specialist 


    Mintel users rely on us to connect them quickly and accurately with the insight they need to make better business decisions. With a broad portfolio of data, tools, and methodologies, it can take time to learn how to get the most from the platform. This role has two core functions:

  • Triage and respond to support tickets — Handle incoming client and internal chats/tickets, resolving where possible and routing to the right subject-matter expert (SME) as needed.
  • Translate and maintain help content — Turn technical product and engineering documentation into clear, client-friendly help articles and in-product guides that support our global user base (100,000+ users) at scale.

    • What You'll Do

  • Triage incoming client and inte...

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