Associate, Planning and Scheduling

Job Title:
Associate, planning and scheduling
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Key responsibilities:
The WFM Associate will act as a liaison between the Centralized and Site WFM teams.
Preparation of daily / Weekly / Monthly MIS reports.
Resolve escalated issues and requests from site management.
Root cause analysis of SLA deviations, action plan development and resolution.
Monitor real-time queue, schedule adherence & attendance.
Key daily exception requests and update schedules.
Cross-train with Scheduling Analyst.
Optimize breaks the day of or day before the actual schedule.
Schedule ADHOC intra-day training requests and update schedules.
Attend centralized and/or ...