Job Description
Job Title : Associate Manager - Service Delivery
Location :
Mohali/Bangalore
Position Type :
Full-Time
Shifts :
APAC & EMEA
Role Summary:
The Associate Manager is responsible for leading project-level service delivery, managing resources, and ensuring adherence to SLAs and KPIs. They support client engagement on project-related matters, drive operational improvements, and mentor team members. This role combines tactical leadership with elements of strategic planning to prepare for future managerial responsibilities
Key Responsibilities
Project Delivery Leadership:
Lead and oversee successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets. Track and report progress using standardized dashboards and KPIs.
SLA & KPI Management:
Monitor compliance with contractual obligations and internal standards. Conduct root cause analysis for SLA breaches and implement correct...
Location :
Mohali/Bangalore
Position Type :
Full-Time
Shifts :
APAC & EMEA
Role Summary:
The Associate Manager is responsible for leading project-level service delivery, managing resources, and ensuring adherence to SLAs and KPIs. They support client engagement on project-related matters, drive operational improvements, and mentor team members. This role combines tactical leadership with elements of strategic planning to prepare for future managerial responsibilities
Key Responsibilities
Project Delivery Leadership:
Lead and oversee successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets. Track and report progress using standardized dashboards and KPIs.
SLA & KPI Management:
Monitor compliance with contractual obligations and internal standards. Conduct root cause analysis for SLA breaches and implement correct...
Ready to Apply?
Take the next step in your AI career. Submit your application to AVASO Technology Solutions today.
Submit Application