Associate Manager Customer Support

 
About the Opportunity
We are seeking a highly experienced and detail-oriented Bilingual Japanese Payroll Team Leader to oversee end-to-end payroll operations for Japan. This role will be responsible for managing full-cycle Japan payroll processing while leading and developing a team of payroll professionals based in the Philippines.
The ideal candidate is fluent in Japanese and English, has strong expertise in Japan statutory payroll requirements, and has proven leadership experience in managing payroll delivery within a high-volume, service-driven environment.
What You'll Get to Do
Payroll Operations (Japan Payroll – End-to-End):
Lead and oversee end-to-end payroll operations for Japan-based clients, ensuring accurate, compliant, and timely payroll delivery.
Ensure payroll controls are being observed, such as peer reviews/validations and reconciliations prior to delivery of payroll reports, ensuring accuracy and risk mitigation.
Ensure timely processing of mo...