Associate Manager, Customer Service â Commercial Partner - MEA

Work Flexibility: Remote

What You Will Do

• Manages customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
• Analyzes operational processes escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and add value to the customer/clients.
• Conducting onboarding sessions for new clients and team members and Support CS team with order entry tracking and processing whenever is needed
• Liaises between customers and manufacturing sales field service order processing and accounting to resolve status production delivery and billing inquiries.
• Develops and manages return materials authorization (RMA) processes for ensuring customer returns exchanges service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
• Ens...