Job Description

Associate Manager, Client Services

The Associate Manager, Client Services leads a team of client service professionals within a defined market segment or assigned portfolio. This role is responsible for ensuring high‑quality service delivery, client satisfaction, and maximizing the value clients obtain from IQVIA products, solutions, and services. The position acts as the primary liaison between clients and internal delivery teams, ensuring a seamless flow of requirements and consistent service excellence across business lines.

Essential Functions

  • Team Leadership: Manages, coaches and develops a team of client service professionals, ensuring high performance, growth and engagement.
  • Client Partnership: Works closely with clients to ensure they gain maximum value from IQVIA services while maintaining a strong, trust‑based relationship.
  • Project Leadership: Serves as the project lead betwee...

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