Associate Manager-Client Relations

Role Overview/Your Impact

We are seeking a highly motivated and experienced Customer Relationship Manager (CRM) to oversee and enhance customer relationships while ensuring a seamless customer experience. This role is critical in driving customer success, ensuring operational excellence, and fostering long-term partnerships that contribute to the organization’s growth objectives. The ideal candidate will proactively manage risks, improve customer satisfaction, align customer expectations, and maintain effective communication with clients and internal teams. This role requires strong analytical, communication, and problem-solving skills to drive customer success and business growth.

Key Responsibilities

A. Risk Management - Provide timely updates on business rules to ensure compliance and operational efficiency. - Monitor escalation trends for all managed services functions and volume patterns for delivery teams to identify potential risks. - Capture and analyse ...