Job Description

Role Summary

Working as part of the Global Service Desk Team this role will have specific responsibility for the effective management and improvement of the Incident Management, Service Request Processes, enchantments & documenting the new or existing SOP to provide faster & better IT support to all Sophos Department.

What You Will Do

  • Provide IT Support to Sophos employees by triaging the Incident, Request, and call
  • Support PC hardware components, desktop operating system software, and application software.
  • Perform standard Image Deployment process
  • Perform repairs to equipment and arrange for other servicing needs.
  • Provide escalated technical support. 
  • Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors.
  • Communicating with vendor for warranty claims.
  • Perform Asset Check and Inventory
  • Working with Asset Manager, maintain suitabl...

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