Associate Infrastructure Engineer

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 
1. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for moderately complex issues.
2. In this capacity, performs programming and debugging activities.
3. Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
4. Analyzes and observes trends with technical issues and provides input to developing long-term improvements.
5. Documents all relevant end-user interactions and steps taken to resolve incidents.
6. Has occasional contact with end-users.
7. Communicates status of issue resolution to internal customers.
8. May engage and manage external vendors.
9. Applies an understanding of key business processes an...