Associate Engineer Technical Publications VIII

Associate Engineer Technical Publications VIII

Vertiv Mandaluyong, National Capital Region, Philippines

Position Summary

Generate customer reports—based on information supplied by Field Service Engineers and Technical Support Engineers—that details the investigation, resolution, and root cause analysis of a Vertiv equipment failure or service event.

Job Responsibilities

KRA 1: Functional Expertise (Customer Reports)

Definition: The core duty of the individual that demonstrates and effectively applies depth and breadth of knowledge and skill in a technical or functional area in observable and measurable terms.

• Understands the theory of operation behind electrical systems and/or computer room air conditioning (CRAC) systems (including liquid cooling technologies) for the purpose of effectively translating technical notes from field services engineers.
• Collects information on customer service eve...