Job Description
Associate Engineer (End User Support)
Experience Required1 to 2 years
Minimum QualificationDiploma
Job description
Job Purpose
The Associate Engineer, EUS is responsible for technical support to end-users on various technical issues and problems
relating to hardware and software as well as network connectivity in the organisation.
Responsibilities
Provide technical support to end-users on various technical issues and problems relating to end-user devices (e.g.,
desktop/laptop computers, printers, scanners and Smart Phones) and software such as Microsoft Office and emails
Setup and deploy new desktop / laptop computers and the associated software, including Windows Active Directory
(AD) administration.
Support service request and incident management to provide quality end-user services.
Perform ad-hoc root cause analysis and problem resolution.
Ensure and follow standard IT service delivery processes in accordance with IT policies and...
Experience Required1 to 2 years
Minimum QualificationDiploma
Job description
Job Purpose
The Associate Engineer, EUS is responsible for technical support to end-users on various technical issues and problems
relating to hardware and software as well as network connectivity in the organisation.
Responsibilities
Provide technical support to end-users on various technical issues and problems relating to end-user devices (e.g.,
desktop/laptop computers, printers, scanners and Smart Phones) and software such as Microsoft Office and emails
Setup and deploy new desktop / laptop computers and the associated software, including Windows Active Directory
(AD) administration.
Support service request and incident management to provide quality end-user services.
Perform ad-hoc root cause analysis and problem resolution.
Ensure and follow standard IT service delivery processes in accordance with IT policies and...
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