Job Description

Associate Engineer, Operations Command Center

Dubai, United Arab Emirates | Posted on 12/03/2025

Grade

L

Department

Operations & Technology

Job Purpose

Associate Engineer, Operations Command Center will analyze all alerts generated by monitoring solution and will take necessary actions based on the documented processes and handle technical support for batch processing, authorization switch and card management system.

Job Accountabilities

  • Provide 1st level support for Switching platform & Core authorization applications in 24x7 shifts
  • Visa and Mastercard settlement clearing application ownership and provide L1 support
  • Way4 SOD process monitoring and Client SLA Reporting
  • Handling financial file processing related failures and ensure processing of incoming/outgoing interchange within agreed SLA
  • Query handling from various internal / external tea...

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