Associate Director - Strategy & Ops

We are looking for a dynamic and results-driven Associate Director / Director – Driver Excellence to lead strategic initiatives aimed at enhancing the performance, satisfaction, and retention of our driver network. This leadership role sits at the heart of our operations, focusing on optimizing the driver experience through data, systems thinking, and cross-functional collaboration.

What You'll Do

Lead Strategic Programs

• Design, pilot, and scale high-impact programs to elevate driver performance and engagement.
• Translate customer insights and market research into actionable roadmaps.

Own Metrics & Execution

• Take end-to-end ownership of key initiatives with a strong focus on data-backed decision-making.
• Set clear goals and KPIs, build dashboards, and track progress across initiatives.
• Drive continuous execution excellence across mar...