Associate Director -Solutions Engineering

Team Leadership & Development: Lead, mentor, and manage a team of 25+ support professionals, including 2 managers who report directly to you. Hire and build a high-performing team to support MoEngage’s global customers.

Operational Efficiency: Elevate the efficiency of the tech support team by optimizing processes, implementing best practices, and introducing innovative solutions. Ensure that the team is equipped to deliver outstanding support in line with MoEngage’s customer-first philosophy.

AI/ML Integration: Integrate Artificial Intelligence and Machine Learning capabilities into the support ecosystem to enhance automation, improve customer satisfaction, and drive efficiency. Stay ahead of industry trends and leverage technology to build smarter support systems.

Customer Experience: Focus on delivering exceptional customer service by refining existing support processes, min...