Job Description


  • Plan and design B2B CSAT projects — define scope with client, build questionnaire, decide analysis approach (breaks/banners)
  • Manage project execution end-to-end — timelines, quality, cost discipline, profitability
  • Own client interaction — status reporting, expectation setting, issue resolution
  • Lead report writing and presentations — translate data into clear, actionable recommendations
  • Track and follow up on billing and collections for assigned projects
  • Spot project risks early and drive...

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