Associate Director - Quality and Compliance

Key Responsibilities Responsible for overall operations quality, customer satisfaction score (CSAT), product process knowledge, and process updates. Responsible for ensuring smooth setup and function of quality and process improvement team to meet business, internal, and certification requirements; this involves designing functional-level policies and procedures and driving standardization across all clients. Drive Quality initiatives across the organization and bring in efficiencies and effectiveness in processes. Drive a continuous improvement culture through training, coordination, and implementation of principles of Process Improvement in a day-to-day operation . Developing process improvement and innovation strategy for client business, planning and execution of projects; managing process improvement program for client engagement(s). Works in partnership with the Operations and Training team to study and analyze trends in Quality, following through with recommendations, and to ens...