Associate Director - Learning & Development

Job Description – Associate Director, L&D Modernization & Performance Excellence | Advisory and Professional Services

Role Title: Associate Director – L&D Modernization & Performance Excellence

Reports To: Chief Solutions Officer

Location: Noida/ Gurugram

Role Type: Full-time

Role Summary

We are seeking a strategic, innovative, and operationally strong Associate Director– L&D Modernization & Performance Excellence to lead the transformation of learning ecosystem. This role combines L&D modernization (content, delivery, technology, learner experience) with HR excellence (measurement frameworks, KPIs, organizational structure, and governance).

The ideal candidate brings deep experience in modern learning design, measurement, analytics, and organizational effectiveness within high‑volume learning environments, preferably in contact centr...