Job Description

  • Full-time, fixed-term position for up to five years at HEW Level 10A

  • Based at our

    • About This Opportunity

    Step into a leadership role where technology and human-centred service converge. As Associate Director, IT Customer Support Services, you will provide both strategic and operational direction for institution-wide IT customer support, shaping how service excellence is experienced across a complex and dynamic university environment.

    You will lead a collaborative, high-performing team committed to delivering reliable, innovative, and user-centred services that enable the University community to thrive. Working closely with senior stakeholders and as a key member of the ITS Senior Management Group, you will champion a culture of continuous improvement, innovation, and accountability. Your leadership will ensure that IT services are aligned to the University’s strategic objectives while fostering an inclusive and forward-...

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