Associate Director

We are seeking a seasoned and execution-driven indivudal to lead delivery for our non-investment focussed client relationships. This role requires a strategic thinker with a strong bias for action, process discipline, and team leadership. You will be responsible for overseeing service delivery teams, improving KPIs, implementing scalable processes, and driving cross-functional collaboration to ensure operational excellence and client satisfaction.

This is a high-impact, high-ownership role ideal for professionals who thrive in fast-paced, high-accountability environments.

Key Responsibilities:

Operations Leadership:
- Lead and manage day-to-day operations across client-facing delivery teams.
- Ensure adherence to internal SLAs, TAT, quality benchmarks, and overall client satisfaction.

Performance Management:
- Define and track key performance indicators (TAT, SLA compliance, resource utilization).
- Drive continuous imp...