Job Description
What you will do
As the Associate Director, Global Technical Support at Teletrac Navman (TN), you will play a crucial role in enhancing the efficiency and effectiveness of the Technical Support organization. This role will have global responsibility for the T1, T2, T3 Technical projects team globally, and manage managers. This includes streamlining operations to rapidly resolve customer technical problems, ensuring critical cases are addressed within set timeframes, and leveraging advanced technologies like AI for problem-solving and case deflection. The Global Technical Support Associate Director will also be instrumental in establishing vigorous operating consistency and feedback mechanisms and in driving initiatives to maintain high standards in customer support.
This role will oversee the Global Technical Support team who is focused on making our customers successful by resolving technical issues and challenges, while maintaining a high-quality...
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