Job Description

FIND YOUR 'BETTER' AT AIA

If you believe in better, we’d love to hear from you.

About the Role

Lead a next-generation Customer Centre in partnership with Distribution to deliver seamless end-to-end service, driving high CSAT for customers and Life Planners. Champion digital adoption, agile practices, and shift from transactional to advisory engagements with personalized solutions. Operate as a unified frontline, ensuring compliance and enhancing healthcare steerage. Upskill branch staff into advisory roles such as New Business Ambassadors and Healthcare Steerage, measured via a joint scorecard. Expanded scope includes managing vendor outsourcing for efficiency, overseeing virtual branch, shaping branch strategy, and leveraging data analytics for performance optimization and proactive decision-making.

Roles and Responsibilities

  • Collaborate with headquarters and regional projects or initiatives to ensure the effective delivery of out...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to AIA today.

    Submit Application