Job Description
The Customer Success team proactively engages with customers to provide strategic and tactical guidance, ensuring they derive maximum value from the Freshworks suite of products. As a Customer Success Manager, you will drive product adoption, build strong relationships, and secure long-term customer retention.
IC1: Associate - Customer Success (CX-NA)
Experience: 1–3 years of experience in Customer Success, Account Management, or Tech Support (SaaS experience preferred).
Impact You Will Create: * Drive day-to-day product adoption and health for a designated portfolio of SMB/Mid-Market accounts.
Ensure high customer satisfaction by resolving tactical use-case queries swiftly.
Protect core revenue by maintaining steady retention rates within your assigned cohort.
Roles & Responsibilities (R&R)
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