Job Description
- Role: Associate - Customer Service Operations
- Department: Customer Success
- Location: Bangalore
- Shift timings: 2 PM - 11 PM IST
- Employment Type: Full-Time (Hybrid) || Individual Contributor ||
Role Overview
We are seeking a detail-oriented, operationally strong Customer Service Operations Associate/Senior to manage and execute operational tasks for the SaaS Management Platform.
This role is critical in ensuring data accuracy, operational excellence, compliance, and a high-quality customer experience. The ideal candidate will serve as a point of contact (POC) in core module operations of a SaaS product, supporting customers primarily and internal stakeholders, while ensuring timely & accurate execution of tasks.
Key Responsibilities
- Operational Excellence and Task Management
- Stakeholder and Customer Service Management
- Process Excellence
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