Job Description

  • Role: Associate - Customer Service Operations
  • Department: Customer Success
  • Location: Bangalore
  • Shift timings: 2 PM - 11 PM IST
  • Employment Type: Full-Time (Hybrid) || Individual Contributor ||


Role Overview

We are seeking a detail-oriented, operationally strong Customer Service Operations Associate/Senior to manage and execute operational tasks for the SaaS Management Platform.

This role is critical in ensuring data accuracy, operational excellence, compliance, and a high-quality customer experience. The ideal candidate will serve as a point of contact (POC) in core module operations of a SaaS product, supporting customers primarily and internal stakeholders, while ensuring timely & accurate execution of tasks.


Key Responsibilities

  • Operational Excellence and Task Management
  • Stakeholder and Customer Service Management
  • Process Excellenc...

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