Job Description
Role: Associate - Customer Service Operations
Department: Customer Success
Location: Bangalore
Shift timings: 2 PM - 11 PM IST
Employment Type: Full-Time (Hybrid) || Individual Contributor ||
Role Overview
We are seeking a detail-oriented, operationally strong Customer Service Operations Associate/Senior to manage and execute operational tasks for the SaaS Management Platform.
This role is critical in ensuring data accuracy, operational excellence, compliance, and a high-quality customer experience. The ideal candidate will serve as a point of contact (POC) in core module operations of a SaaS product, supporting customers primarily and internal stakeholders, while ensuring timely & accurate execution of tasks.
Key Responsibilities
Operational Excellence and Task Management
Stakeholder and Customer Service Management
Process Excellence
Resolution Excellence
Required Skills
Strong Attention to Detail
Excellent Data Validation and Analysis Skil...
Department: Customer Success
Location: Bangalore
Shift timings: 2 PM - 11 PM IST
Employment Type: Full-Time (Hybrid) || Individual Contributor ||
Role Overview
We are seeking a detail-oriented, operationally strong Customer Service Operations Associate/Senior to manage and execute operational tasks for the SaaS Management Platform.
This role is critical in ensuring data accuracy, operational excellence, compliance, and a high-quality customer experience. The ideal candidate will serve as a point of contact (POC) in core module operations of a SaaS product, supporting customers primarily and internal stakeholders, while ensuring timely & accurate execution of tasks.
Key Responsibilities
Operational Excellence and Task Management
Stakeholder and Customer Service Management
Process Excellence
Resolution Excellence
Required Skills
Strong Attention to Detail
Excellent Data Validation and Analysis Skil...
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