Job Description

Overview

:

We are seeking a Associate Customer Service to join our team in Budapest.

The Associate Customer Service serves as link in the communications between customers and customer representatives.

Responsibilities:

  • Export Contact Person partner file from SAP with relevant info. 
  • Check common inboxes for Engineered Materials (including Santoprene) and Acetyl business. 
  • Check mail addresses of received communications against Contact Person partner file in order to define the correct person to forward the mail to. Use Customer Service partner lists provided by resolvers as well.
  • Escalate mails with no known recipient.
  • Define problematic customers and find strategies to always forward communications to the right person. 
  • Define and understand which mails must be forwarded and which mails must be archived in different folder (. CCd) 
  • Keep the inbox folder clean by moving mails in...

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