Associate, Customer Service Assessment

Job Title: Associate, Customer Service Assessment & Qualifications

Location: Pearson Manila

Office Address: 7th Floor, North Tower, Rockwell Business Center, Sheridan corner United Streets, Mandaluyong City

Work Setup: Purely on-site

Schedule: UK working hours, with the possibility of weekend shifts

Employment Type: Seasonal hiring , with potential for extension or movement to another Line of Business (LOB) that may offer regularization

Job Description:

This role is for a customer‑focused Associate, Customer Service Assessment & Qualifications in a fast‑paced Associate Helpdesk call center, supporting Assessment Associates via phone, chat, and email. The position is critical to Pearson Qualification Services, ensuring issues are resolved quickly and professionally while delivering a positive customer experience. Success in the role requires strong communication, empathy, problem‑solving skills, and the ability to s...