Job Description
Job Title: Associate, Customer Service Assessment & Qualifications
Location: Pearson Manila
Office Address: 7th Floor, North Tower, Rockwell Business Center, Sheridan corner United Streets, Mandaluyong City
Work Setup: Purely on-site
Schedule: UK working hours, with the possibility of weekend shifts
Employment Type: Seasonal hiring , with potential for extension or movement to another Line of Business (LOB) that may offer regularization
Job Description
This role is for a customer‑focused Associate, Customer Service Assessment & Qualifications in a fast‑paced Associate Helpdesk call center, supporting Assessment Associates via phone, chat, and email. The position is critical to Pearson Qualification Services, ensuring issues are resolved quickly and professionally while delivering a positive customer experience. Success in the role requires strong communication, empathy, problem‑solving skills, and the ability to stay calm and effective while meeting KPIs in a high‑...
Location: Pearson Manila
Office Address: 7th Floor, North Tower, Rockwell Business Center, Sheridan corner United Streets, Mandaluyong City
Work Setup: Purely on-site
Schedule: UK working hours, with the possibility of weekend shifts
Employment Type: Seasonal hiring , with potential for extension or movement to another Line of Business (LOB) that may offer regularization
Job Description
This role is for a customer‑focused Associate, Customer Service Assessment & Qualifications in a fast‑paced Associate Helpdesk call center, supporting Assessment Associates via phone, chat, and email. The position is critical to Pearson Qualification Services, ensuring issues are resolved quickly and professionally while delivering a positive customer experience. Success in the role requires strong communication, empathy, problem‑solving skills, and the ability to stay calm and effective while meeting KPIs in a high‑...
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