Job Description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

The ideal candidate is someone who is passionate about customer experience and knows what it means to go above and beyond as an advocate for the Lyft community. You must be calm in the face of a storm, caring and compassionate, and is able to have a strong sense of empathy in difficult situations. Our team consists of Customer Experience Associates supporting customers across phone and email.


Responsibilities:

  • Create an exceptional, personalized service experience for Lyft users

  • Provide friendly, timely support to Lyft drivers and passengers via phone and email

  • Troubleshoot user problems with the Lyft app

  • Document all support contacts in a CRM system

  • Make recommendations based on feature requests and bugs reported by users

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    Job Details

    Location
    Mexico City, Federal District, Mexico
    Job Type
    Full-time
    Category
    Information and Record Clerks
    Posted Date
    February 26, 2026
    Deadline
    April 07, 2026