Job Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you? Then read on.

About the Role

This role requires representatives to provide excellent customer service support to policy holders/financial service consultants via Contact Centre channels while also supporting other work rotations. To be able to respond to basic enquiries regarding life insurance.

Customer Servicing:

  • Ensure customers’ enquiries and requests are handled as per the stipulated performance standards and benchmarks.
  • Resolve customers’ problems or complaints by applying appropriate skills and escalate the case to next level when necessary.
  • Ensure all customer interactions are captured and logged in CRM system accurately.
  • Follow up on all pending cases and ensure customers are updated on the resolution timely.
  • Ensure meeting personal service targets in achieving service, pro...

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