Job Description

Job Description What is the opportunity As the Associate, Client Success Team, you will be a member of the Client Success Team (CST) working on cross-product onboarding in the APAC region. What will you do
  • Member of a global Client Success Team responsible for the onboarding of clients primarily focused on onboarding requests from APAC into all RBC locations.
  • Manage client lifecycle projects across the regional functional teams (KYC, AML, Legal, Operations, IT, Credit, Docs, Risk) to ensure smooth and efficient experience for the client and Sales.
  • Facilitation and reporting of the onboarding progress to business stakeholders, providing transparency and improved client service. Escalating as required.
  • Proactively identify operational risk/control deficiencies, risk loss events in the business accordingly
  • Keep desktop procedures up to date and refreshed as process changes are made and reviewed on a minimum of...

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