Job Description

Responsibilities

  • Liaison with various departments (e.g. OS, Legal) within the company for achieving desired common objective
  • Answer, as appropriate, inquiries and facilitate resolution of issues raised
  • Work as an effective member of a team from a variety of departments within the company
  • Handle escalations pertaining to unresolved cases
  • Maintain a positive rapport with customers while discussing or resolving problem situations
  • Troubleshoot appropriately to identify root cause of the issue
  • Participate in the development of departmental goals and objectives, and identify opportunities for process improvement
  • Effective probing skills to elicit customer information
  • Ability to translate user-oriented language into technical information
  • Track and document requests and ensure proper notation of customer problems or issues
  • Document problems and solutions to train lower-level support on how to p...

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