Associate Case Manager

Description

Associate Case Manager

Based in Diegem, 3 days a week on site

INTRODUCTION

The Associate Case Manager & Business Support role combines end‑to‑end case management for cell therapy patients with operational support to the CAR T-Cell Therapy Business Unit.

As Associate Case Manager, you are responsible for coordinating and monitoring all activities related to a patient’s journey, from programme enrolment through case completion, while delivering an exceptional customer experience throughout the process. You act as a key point of contact for healthcare providers, hospital teams, and internal Kite|Gilead stakeholders involved in the cell therapy journey.

In addition, you provide operational and administrative support to the Business Unit, contributing to efficient day‑to‑day operations and ensuring the team runs smoothly.

KEY RESPONSIBILITIES - CASE MANAGEMENT