Associate Application Support Consultant

Job is remote within Poland, with occasional visits to the Wrocław office.

What you will do?

As an Application Support Consultant, you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base. 

You will also have to:

• To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate;
• Investigate, process and document application defects passed to the Application Support team;
• Be proactive in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation;